Privacy Policy


Privacy Policy

This privacy policy is for the website theflooringstudios.com, served by Underfoot Carpets and Floors Ltd and governs the privacy of the users who choose to access it. This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy. The  website www.theflooringstudios.com takes a proactive approach to user privacy in order to ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

Use of Personal Data

We will never sell your personal data to any 3rd party companies. All data actions are carried out in accordance with Data Protection Act 1998 and the European General Data Protection Regulation (GDPR).

Right to be Forgotten

If you wish to have your all personal data removed, please send a written request to enquiries@theflooringstudios.com. You will get an receipt confirmation within 48 hours and appropriate action taken within 1 month of the initial request. All data is removed from both the live system and all backups, so once data is erased it cannot be recovered. Right to be forgotten requests cannot be undertaken if there are any legal requirements to retain your data. Details can be found here: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-erasure/

Subject Access Requests

Under the European General Data Protection Regulation (GDPR), you may request a copy of personal information held. To make a data request, please email enquiries@theflooringstudios.com. You will receive a response within 1 month of the request. If the request is excessively time consuming to complete a small charge may be applied, most requests are free of charge. To find out more visit: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-of-access/

Use of Cookies

This website uses cookies to better the user’s experience while visiting the website. Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the user with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors. This website uses tracking software to monitor its visitors to better understand how visitors use the website. This tracking software is provided by Google Analytics. The software will save a cookie to the user’s computer hard drive in order to track and monitor the visitor’s engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy for further information http://www.google.com/privacy.html. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. In accordance with the Data Protection Act 1998, personal information is kept private and stored securely until such time as it is no longer required or has no use. Every reasonable effort has been made to ensure a safe and secure ‘form to email’ submission process but users should be aware that they utilise such processes at their own risk. This website and its owners are at liberty to use any information supplied by a visitor in order to provide the user with further information about the products / services which this website offers or to assist in answering any questions or queries which the user may have submitted. Visitor details may also be used to subscribe the user to any email newsletter program which the website operates but only if this was made clear to the user and the user granted his/her express permission when submitting any ‘form to email’ process. Whilst the list of scenarios detailed above is not an exhaustive list of the circumstances under which the user of this website may receive marketing material, users can be confident that their personal details will not be passed on to any third parties.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so. Some subscriptions may be manually processed through prior written agreement with the user. Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties or shared with organisations / individuals outside of the company that operates this website. Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include (but is not limited to); the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This information is used to refine future emails and supply the user with more relevant content based around their activity. In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003, subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email newsletter. If an automated un-subscription system is unavailable, clear instructions on how to un-subscribe will by detailed instead.

External Links

Although this website only seeks to include safe and relevant external links, users should always adopt a policy of caution before clicking any external web links appearing on this website or in any email correspondence. The owners of this website cannot guarantee or verify the contents of any externally linked website. Users should therefore note that following an external link is done entirely at their own risk. Neither this website nor its owners can be held liable for any damages, losses or other implications (direct or indirect) caused by visiting any such external links.

Social Media Platforms

Any use which this website or its owners make of external social media platforms is done subject to the terms and conditions of the relevant social media platform. Users are advised to use social media platforms wisely and communicate / engage with them with due care and caution in regard to their own privacy and personal details. Neither this website nor its owners will ever ask for personal or sensitive information through social media platforms. Instead, this website would encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email. This website may use social sharing buttons which help to share web content directly from web pages to the social media platform in question. Users make use of such social sharing buttons at their own discretion and at their own risk. Users should also note that the social media platforms may track user’s requests and other activities with its own tracking software.